RESOLVED: Issues with Safari browser version 13.0.4
We are pleased to share that the issue subscribers encountered when trying to log in to their bill pay accounts using Safari browser version 13.0.4 has been resolved.
The Internal Revenue Service (IRS) has launched its “Identity Theft Central” webpage to provide 24/7 access to online information regarding tax-related identity theft and data security protection. Tax-related identity theft occurs when someone steals personal information to commit tax fraud.
The global threat of the coronavirus has everyone’s attention, and the cybercriminals are already taking advantage of it. The bad guys are using the coronavirus as clickbait so they can spread malware and steal your personal information.
Here’s how it works:
It has come to our attention that Bill pay may be inaccessible to users. This appears to be affecting all browsers on any computer but appears to be working within the App for mobile devices. Please download and use our mobile app if you need to access Bill pay at this time. Our vendor is currently working to correct the problem. We will update you on this situation as new information becomes available. We apologize for any inconvenience.
It has come to our attention that subscribers using Safari version 13.0.4 are unable to access Bill Pay products via Single Sign-on. Chrome, Firefox, and Safari versions before 13.0.4 are not affected. Windows computers and Android devices also are not affected.
We are asking subscribers experiencing the problem to access their accounts using Chrome, Firefox or versions of Safari not updated to version 13.0.4. We will notify you when the issue is resolved, or we have more information. We apologize for any inconvenience this may cause.
Be aware of the following scams and safety tips to protect yourself this holiday season:
Keep your holiday shopping merry and bright with an early gift from the Federal Trade Commission: tips to help you watch your wallet, shop wisely, and protect your personal information.
Attention Customers: PLEASE CALL the numbers listed below if you have questions.
The Internal Revenue Service (IRS) has issued a news release urging parents and families to be wary of the risks posed when sharing home devices, shopping online, and using social media.
